MOST FREQUENTLY ASKED QUESTIONS
1. When can I make reservation?
Answer: Reservations are accepted 12 months in advance.
2. What is the difference between the A, AA, AAA & Executive Cabin ratings?
Answer: The difference in the ratings are in the amenities each cabin has. Examples are: The newness of the cabin, the condition of the furniture, if the cabin has a pool table, ping pong or other games, size of cabin, location and many other factors we take
into consideration. Our goal is to help you select a cabin to fit your needs.
3. How can I use the Blue Lake Springs Recreation Facilities?
Answer: You have to be staying in a cabin located in the Blue Lake Springs Subdivision. Then you are classified as a guest and may use the facilities of the Recreation Center which is called Snowflake Lodge. There are Guest Fees for this privilege. Click here
for the latest Guest Fees, amenities and pictures Blue Lake Springs - Snow Flake Lodge
4. How can I use the Sequoia Woods Golf Course?
Answer: Sequoia Woods Golf and Country Club is a private club separate from Blue Lake Springs Subdivision. You have to be staying in a cabin in which the owners are members of the Country Club. Then you may use the facilities as a Guest and pay the appropriate
5. How far is Bear Valley Ski Resort?
Answer: 28 miles on Highway 4
6. Is there a Supermarket nearby?
Answer: Yes, Big Trees Market is located in the Big Trees Shopping Center on Highway 4 in Arnold.
7. What do I have to Bring?
Answer: You have to bring Sheets, Towels, Paper Products & all Personal Toiletries. Our rentals are fully furnished. However, if you need any specialty pot, pan etc., we advise you bring it along. Under certain arrangements Sheets and Towels may be provided
8. Is there a Linen Service?
Answer: No, however, we do carry a supply of linens & towels. The fees are $7.00 per set of sheets and $4.00 per set of towels.
9. Is Firewood Provided in the Winter?
Answer: Yes, however, it is a good idea to bring those “Duraflame Firestarters” to make it easier to start a fire in case the wood gets wet or the kindling wood supply gets low.
10. When can I expect my security deposit to be refunded?
Answer: Security deposits can take up to 21 days to be processed and returned. They are not credited back to cards or accounts but are sent in check form.
11. Do all cabins have internet and cable?
Answer: No. Amenities vary from property to property and are listed in the individual cabin descriptions as well as the amenities list. If it is not directly stated that a cabin has internet or cable service in the property description, those amenities are
not available at that property.
12. How can I use the recreation center facilities in Big Trees Village?
Answer: You have to be staying at a house in Big Trees Village that has recreation center access. Unlike the Snowflake Lodge in Blue Lake Springs, not all Big Trees Village properties have access to the rec center. Additional guest fees apply for rec center
13. Will I have cell phone service there?
Answer: Cell phone reception is spotty at best in the mountains. AT&T does not work between Murphys and Bear Valley. You may get some reception in areas of Dorrington and Arnold with Verizon, but do not expect to have access to your cell phone service while
in the area. AT&T and Verizon do work at the ski resort in Bear Valley.